Shipping policy

We have two to four business days for lead time. Replacements and partial or custom set
delivery will generally take a little longer for added attention to packaging, reinforcements, and
protection for fragile items and parts.
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Ship location froma: Commerce, CA
Not every single item is available for pickup, so please call us first to check if the item is
available.
When picking up, our warehouse will only release the item when they see your packing slip, it
can be a printed page or a photo on your phone. Our warehouse staff will let you know the
loading zone and assist you in loading your item. It is your responsibility to open the package
and inspect every detail. You can always ask our staff for assistance to help open the package
for you, but they are not able to check it for you. We will exchange the item if there is anything
wrong
*Our warehouses are only for authorized personnel and unavailable for public visits. For your
safety, please do not enter the warehouse for any reason. Better Vanity is not responsible for
your safety. If you need help, please check in with the front office, our staff will assist you.
If the item option is available, and you choose to pick it up from our warehouse, we will email
you a confirmation and the packing slip when the item is ready. The leading time is the same. It
is not possible to rush any order.
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*Once the item/order is received and signed. It will be considered as received in good condition
whether is it inspected or not. There is no shipping coverage if it is picked up, we are not able to
exchange/fix/refund if something happens during the transit. So please open the package and
check the details very carefully for your interest.*
Better Vanity Shipping: All Contiguous US States Except Hawaii & Alaska
We can ship anywhere in the contiguous United States.
Unfortunately, we are unable to ship to Hawaii and Alaska or any other islands.
When you place an order, we will estimate shipping and delivery dates for you based on the
availability of your items. Once your order has been processed and picked up by the carrier, we
will provide you with tracking information. Normally, shipping would take around 7 to 10
business days, but this can depend on your location.
* The shipping time is only an estimate, not a guaranteed service. It may change along with the
local situation and weather. *
* All carriers/delivery teams will only provide curbside delivery. Due to liability reasons, delivery
inside, the driveway, or any possible private area is not allowed*
* Better Vanity will not cover any expense for your project if there are any changes in the
shipping time. Please order ahead of time. *
Please note that the shipping rate for many items we sell is weight-based. The weight of any
such item can be found on its detail page. To reflect the policies of the shipping companies we
use, all weights will be rounded up to the next full pound. Shipping fee is included in the price for
most of the items.
The carrier will call you to set up a delivery time, please have someone who is at least 18 years
old at the address to inspect and sign to receive the order.
It will be considered as a return if no one is answering the phone, the carrier will send it back to
us, and the return shipping fee will be deducted from the refund amount.
Additionally, the carrier will not be able to hold the item if you are not able to receive the item in
a reasonable time frame.
When you receive your order, please check for any damages or issues. If there is any damage
or cracking, please leave a note on the receipt sheet and report any issues to our company. You
have 48 hours to report any damages or missing parts. If that time is over, the time frame for
reporting damages or missing parts will be closed. Please be aware of this issue when you
receive your items.
Please check the receiving instructions section below for more details.
DELIVERY OPTIONS
Better Vanity provides standard delivery.
Better Vanity Standard Delivery:
The order will be shipped via various carriers, for example, FedEx, UPS, DHL, and USPS. Your
order will be left at your doorstep if a signature is not required. All the big items, like vanities,
larger-sized mirrors, toilets, tubs, and cabinets will ship by standard Freight.
Expedited shipping is only available when it shows in the cart.
If, unavailable, please Contact Us to ask for a special delivery and additional shipping cost.
Better Vanity Freight Delivery:
Your freight delivery will require an appointment and signature at the time of delivery.
Please note, that your appointment will require at least a 4-8-hour window, which is typically
Monday – Friday. Some products will have the following delivery options:
Standard Freight: Item(s) will be delivered to your sidewalk or driveway. You will be responsible
for the transport of the items beyond that point into your home.
All free shipping on our website applies only to standard shipping or standard freight.
Additional services will require additional fees.